Get in Touch
Have a question or issue with your download? Submit an inquiry below and our team will get back to you as soon as they can.
Frequently Asked Questions
-
How do I purchase and download a digital guide?
To purchase the digital recipe guide, simply click on the "Buy Now" button on our website. After completing the payment process, you'll be able to download your purchase and also receive a confirmation email with a download link. Click on the link to access and download your e-book.
-
How do I purchase and download a pre-ordered guide?
To purchase a pre-ordered guide, simply click the "Pre-Order" button on our website and complete the payment process. Once the guide officially launches, you’ll receive an email with a download link for your guide, along with any exclusive pre-order bonuses if applicable. This ensures you can access and download your guide as soon as it’s available!
-
How will I know when my pre-ordered guide is ready to download?
Once your pre-ordered guide is officially launched, we’ll send you an email notification with a download link. You’ll receive this on launch day so you can access your guide immediately.
-
What if I don’t receive my download link on launch day?
If you haven’t received your download link by the end of launch day, please check your spam or promotions folder. If it’s still missing, reach out to our support team hello@oliviaadriance.com, and we’ll ensure you get your access as soon as possible.
-
What file format is the recipe guide available in?
All guides are available in PDF format for compatibility across various devices. You can also print your guide if you’d like a hard copy for easy reference in the kitchen.
-
Can I access the recipe guide on multiple devices?
Yes, you can! Once you've downloaded the PDF, you can transfer it to any of your devices—computers, tablets, or smartphones.
-
Mobile Users - Having Trouble Finding Your Downloaded eBook?
When you download an eBook, it typically saves to the 'Downloads' or 'Files' section of your phone, not immediately in your eBook reader or on your home screen. Remember, different devices might have slightly different processes, but rest assured, your eBook is just a few taps away. If you're still having trouble locating your download, don't hesitate to reach out to our support team for personalized assistance.
-
Is the recipe guide printable?
Absolutely! Feel free to print the entire guide or specific recipes for your convenience or use across your digital devices on-the-go.
-
Are the recipes suitable for beginners?
Yes! Our guides are designed for all skill levels. Each recipe includes detailed instructions, ingredient lists, and helpful tips to guide beginners and seasoned cooks alike.
-
Can I request a refund if I'm not satisfied with the recipe guide?
We do not offer refunds for our digital guides or e-books. If you have any concerns or feedback, please don't hesitate to contact our support team, and we'll do our best to assist you within the scope of our policies. Thank you for your understanding.
-
Are the ingredients easy to find?
Yes! We prioritize common and accessible ingredients for all our recipes. You should be able to find everything you need at your local grocery store.
-
Can I share the recipe guide with friends and family?
The guide is for personal use only. Sharing the digital file outside your household is not permitted. We appreciate your support and adherence to copyright policies.
-
How often are updates released for the recipe guide?
You’ll receive notifications of any updates to your purchased guides and can download the latest version using the link in your confirmation email.
-
Will it be a subscription?
No, each guide is a one-time purchase with lifetime access to any updates.
